Shop: Repair parts help

Overview
Release Notes
  Route
  Status
The interface
Your profile
Finding products
Viewing product details and availability
Creating an order template
Requesting a quotation
Creating an order
Adding items to your shopping basket
Uploading Excel spreadsheet
Converting an order template
Converting a quotation
Searching for transactions
Checking delivery status
 

Release Notes

2012-10-09

In a continuing effort to improve our service to you, we have introduced enhancements to the Shop: Repair Parts capability. Please refer to the following for details.

Order / Order Line Item Availability: You can now find availability information for open orders, including estimated ship date and open quantity at the line item level.

Shipping Method: You will now be able to select from a list of delivery methods.

 
Order / Order Line Item Availability
  1. The updated Shop: Repair Parts portal now displays availability information for open orders, including estimated ship date and open quantity at the line item level.
  2. To check the status of orders that you've placed, select your search options in the My Transactions pane (Transactions tab) on the left side of the screen. Make sure you select “Order Items” in the Search For field.


     
  3. Once you've selected the search parameters, the order information will appear. Note that the following fields are now available: Estimated Delivery, Open Quantity, Ship Date, Ship Quantity, and Route.


     
  4. Notice that for P.O. 1234/10, a quantity of 10 was ordered, but only two have shipped. Eight items have not yet shipped (Open Qty). The estimated delivery date for both shipments is provided, as well as the ship date, the ship quantity, and the route (shipping method) for the first shipment.

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Shipping Method
  1. When creating your order, you can now select from a list of shipping methods by clicking the arrow in the Routing field. A corresponding delivery date will automatically appear in the Requested Delivery Date field. You can select a different date by clicking the calendar icon and making another selection.


     
  2. If your preferred shipping method is not available, click on the down arrow to display additional methods.
  3. The preferred shipping method can be changed for each product within the order. By clicking on the down arrow to the left of each product, you will be able to see and modify shipping details for that product, including the shipping method (Routing), requested delivery date, and whether you will accept partial deliveries. In the Your Message to Us field you can enter a shipping method that’s not listed, for example, or any other message.

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Overview

For a select group of repair parts and supplies, technical publications, and training products, this system enables you to
  • Check price and availability
  • Request a quotation or view existing quotations
  • Place an order
  • View order status
  • Create a re-usable shopping basket.

If you do not find the items you need in this system, contact us.

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The interface

The Shop: Repair parts screen is divided in to three panes.
  • The left pane includes controls for searching past transactions and searching for products.
  • The center pane is where product information will be displayed and also where you will find your shopping basket.
  • The right pane includes a history of the transactions you have created during your most recent session
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Your profile

Your Shop: Repair parts profile enables you to configure defaults that will be used for future transactions in Shop: Repair parts system.


Any changes you make affect only future transactions; they will not be applied to transactions already in process. Futher, these defaults will be applied only to transactions created online and do not apply to transactions conducted via other channels (phone, fax, etc).

All of the defaults can be overridden on a per-transaction basis, and the ship-to address can be overridden at the line item level.

To edit your profile, choose Profile from the upper right of the Shop: Repair parts system. A new window opens and displays your profile information.

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Finding products

The left pane of the Shop: Repair parts system allows you to locate products by either product number or description.


To use the product search locate the Products tab in the left pane of the Shop: Repair parts system. You will then be able to select the type of search you wish to perform. You can use an asterisk (*) as a wildcard. The search is not case-sensitive. The results may be sorted by either product number or description.

You may also

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Viewing product details and availability

The product detail includes information such as product number, product description, list price and availability (where known).

To view the product detail you may

  • perform a product search in the left Products tab and select the product number or description from the results.
  • click on the product number or description from a shopping basket for an order, a quotation, or an order template.

When viewing product detail from the search results the system will assume a desired quantity of 1.

When viewing the product detail from the shopping basket you will be able to specify the desired quantity.

If product availability is known, the availability date and quantity available on that date will be shown. The availability date includes shipping route days, which is determined by your shipping route default.

Note: If you are viewing a transaction not created online you will only be able to view product details for those products that are available for online sale.

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Creating an order template

An order template is a shopping basket which contains items that you frequently wish to order or request quotations. You may have as many templates as you desire. An order template will not save requested dates. An order template does not confirm price or availability. For more information please read our Terms and Conditions.
  1. From the "My Transactions" home page, choose to "Create new Order Template"
  2. The shopping basket will be displayed.
  3. Add items to your shopping basket.
  4. Provide "Your Reference" at the top of the shopping basket.
  5. Save the template.

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Requesting a quotation

Through the Shop: Repair parts system you can request a quotation from Rockwell Collins. For more information please read our Terms and Conditions.
  1. From the "My Transactions" home page, choose to "Get new Quotation". Alternatively, you may choose to search for and convert an order template.
  2. Complete the header information, including "Your Reference (PO/RFQ)."



     
  3. For each line item, you can override the delivery specifications if necessary by choosing the Display Additional Fields icon to the left of the line item.



     
  4. Choose Update to have the system validate the form. The system will notify you of any errors you need to address before continuing.
  5. The Save button will send the request to Rockwell Collins for processing.

    Submit your request by choosing Save. The system will display a confirmation message.

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Creating an order

  1. From the "My Transactions" home page, choose to "Create new Order". Alternatively, you may choose to search for and convert an order template.
  2. Complete the header information, including "Your Reference (PO/RFQ)."


     
  3. For each line item, you can override the delivery specifications if necessary by choosing the Display Additional Fields icon to the left of the line item.


     
  4. Choose Update to have the system validate the form. The system will notify you of any errors you need to address before continuing.
  5. Place the order by choosing Order. The system will display a confirmation message and will send an email to the person identified as the "Notify" selected on that order.

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Adding items to your shopping basket

A shopping basket is used to create either an order, a quotation, or an order template.

You may add items to your shopping basket by

  • performing a product search and clicking the Add to Shopping Basket icon. If you do not have a transaction in process, you will be prompted to create one now. If you do have a transaction in process, your shopping basket will be updated with the item you just added and the quantity will be set to 1.
  • directly entering product numbers in to the shopping basket.

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Uploading an Excel spreadsheet

An
Excel template is available. You may use this template to upload a list of products to an order. You may edit the file in any application capable of exporting to the Excel 2003 format.
  1. Ensure that your web browser settings "Do Not Save Encrypted Files". In Internet Explorer change this setting by accessing the Tools menu, Internet Options submenu, Advanced and make sure that "Do Not Save Encrypted Files" check box is not checked.
  2. While viewing an order's shopping basket, choose Excel Upload.
  3. Choose Browse to locate the file you want to upload.
  4. After you have chose the file you want to upload, choose Upload.
  5. Validate that the contents of the Excel file were properly uploaded to your shopping basket.

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Converting an order template

A template enables you to quickly create an order based on items you have previously identified and saved to a shopping basket. You may choose to create a template if you have a set of items that you frequently order.

To convert an order template

  1. From "My Transactions" choose Create new Order on the basis of an order template. You will see a list of available templates. Alternatively you may also perform a transaction search to identify and select the desired order template.
  2. Choose the desired template containing the items you want to add to the shopping basket.
  3. Update the shopping basket as needed. Optionally you may add or remove products, change dates, or add supporting information.

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Converting a quotation

A quotation may be converted to an order as long as the quotation has not expired. You may convert part or all of the quotation.

To convert a quotation

  1. From "My Transactions" choose Order existing Quotation. You will see a list of available quotations. Alternatively you may also perform a transaction search to identify and select the desired quotation.
  2. Choose the desired quotation containing the items you want to add to the shopping basket.
  3. Select all or some of the line items on the quotation and choose "Copy Items."
  4. Update the order (including providing "Your Reference (PO/RFQ) and choose "Continue."
  5. You may be asked to provide payment information.
  6. Place the order by choosing Order. The system will display a confirmation message and will send an email to the person identified as the "Notify" selected on that order.

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Searching for transactions

You can search for transactions (orders, quotations, order templates) you have created in the Shop: Repair part system.

To search for a transaction choose Transactions in the left pane.

For more information on transaction searches, refer to the context-sensitive help available above the search form (accessible by choosing the Information icon).

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Checking delivery status

You may view the status of your shipped items at the carrier's site.
  1. From the left pane choose Transactions.
  2. Choose to Search For "Order items".
  3. Choose the Status of "Completed" or "Delivered"
The results will include the Waybill number. This waybill number will be linked to the carrier's site where possible.

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Video tutorials
Registration
Overview
Searching the catalog
Creating an order
Creating an order from a template
Creating an order from an Excel spreadsheet
Converting a quotation to an order
Creating an order template
Creating a quotation
Creating a quotation from a template
Submitting an order
Checking order status

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