Frequently asked questions

How do I change my password?
I've forgotten my password. Can you reset it?
How do I manage my account?
How do I gain access to another capability?
How are you protecting my data?
Why do I click on links and nothing happens?
Why does the system keep logging me out?

If you cannot remember your password, it might be helpful to review our password policy to help jog your memory. If that doesn't help, you can manually reset your password. For more information, see Resetting your password in Account Management Center help.

How do I manage my account?

See Account Management Center help.

How do I gain access to capabilities?

See Managing access to portal capabilities under Account Management Center help.

How are you protecting my data?

We protect your data in multiple ways, including but not limited to the following:

We use industry standard methods for storing data and for encrypting data during transactions.
We have stringent password requirements and we regularly require you to change your password.
We require you to answer several challenge questions to verify your identity when requesting a password reset.

Why do I click on links and nothing happens?

Our systems frequently use pop-up windows, so you will need to disable your browser's pop-up blocker and any third party pop-up blockers you may be using. Typically you can disable pop-up blocking on a per-site basis, thus enabling you to allow pop-ups for Rockwell Collins Web sites while continuing to block pop-ups for other Web sites.

The following resources provide information on disabling pop-up blockers in the major browsers, as well as how to disable pop-up blocking in several third-party applications.

Rockwell Collins provides these links to third-party sites only as a convenience, and the inclusion of any link does not imply endorsement by Rockwell Collins of the site. For more information, please see our Terms of Access.

http://de.usa.edu/HowTo/How2PopupBlockers.html
http://carmi.mc.yu.edu/alertfind/PopUpBlockers-1.pdf

Why does the system keep logging me out?

To help protect your data, you will be logged out after 60 minutes of inactivity. If this happens, any unsaved data will be lost.

Note: Under certain circumstances, it is possible that you may be logged out of one system even though you have been actively using another system.

Rev 2.0 2012-07-23