Account Management Center help

In this document

Overview
Logging in
Managing your profile
Changing your password
Managing access to portal capabilities

Overview

The Account Management Center provides single sign-on to multiple Rockwell Collins capabilities. Within the Account Management Center you can also manage your profile, change your password, and request access to capabilities.

Logging in

Type your user ID and password and then choose Log In. As the form indicates, your user ID is your corporate email address. If you need help remembering your password, it might be helpful to review our password policy. If you still cannot remember your password, you can request a password reset. To do this, see "Resetting your password" below.

Resetting your password

The Account Management Center provides a self-service method for resetting your password. To reset your password, do the following:

Access the Customer Portal via http://www.rockwellcollins.com/customer.
Choose Log in from the top right of the Customer Portal. The login page will appear.
Choose the Forgot password link.
Type your user ID and then Submit.
The system will generate an email to your registered email address. Once you receive the email, open it and click the link contained within.
You will be taken to a page where you can provide your desired new password.
Type your desired new password in the "New Password" and "Confirm Password" fields. To ensure that you correctly type your desired password, we recommend that you do not copy and paste your password between the two fields.

We encourage you to read our password policy to help you understand our password requirements.
Choose Submit.

Managing your profile

The Account Management Center enables you to update information in your profile, such as your name or corporate address.

Access the Customer Portal via http://www.rockwellcollins.com/customer.
Log in, if necessary.
Choose Manage Access from the top right of the Customer Portal. This will open the Manage Access page in a new window.
Choose Manage Profile.
Update the information as necessary.

Note: Changes made here may not be reflected across all Rockwell Collins systems. If you need to report a change that should be made globally, please contact us.

Changing your password

Access the Customer Portal at http://www.rockwellcollins.com/customer.
Log in, if necessary.
Choose Manage Access from the top right of the Customer Portal.
Choose Manage Password.
Type your desired new password in the "New Password" and "Confirm Password" fields. To ensure that you correctly type your desired password, we recommend that you do not copy and paste your password between the two fields.

We encourage you to read our password policy, which provides guidance on our password requirements.
Choose Submit.

Managing access to portal capabilities

The Account Management Center enables you to view the capabilities you can currently access and request access to additional capabilities. If necessary, you can also request that we revoke access to capabilities that you can currently access.

Reviewing the capabilities you can currently access

Access the Customer Portal at http://www.rockwellcollins.com/customer.
Log in, if necessary.
Choose Manage Access from the top right of the Customer Portal.

At the top of the page you will see the capabilities you can currently access, as well as those for which access is pending. The name of the capability is a hyperlink to that capability, so choosing it will take you to that capability.

If you no longer need access to a capability, you can have us revoke your access by choosing the Remove Access link next to the capability name. It may take up to 15 minutes for your access to be revoked, and you may need to log out and back in to see the change.

Requesting access to additional capabilities

You can request access to additional capabilities by following the steps below.

Access the Customer Portal via http://www.rockwellcollins.com/customer.
Log in, if necessary.
Choose Manage Access from the top right of the Customer Portal.
Locate the desired capabilities and check the box next to each one, then submit the form.
If necessary, you will be asked to provide additional information relevant to one or more of the capabilities in your request. Provide the information and then submit the form. You will now see a confirmation message.
As soon as the account request is processed, an email will be sent to you from portaladmin@rockwellcollins.com. Additionally, you may visit the "Manage Access" page at any time to check the status of your request.

Rev 2.0 2012-07-23